Return/Repair/Exchange/Cancellation Policy

RETURNS FOR NON-CUSTOM ORDER ITEMS:

Jean's Rocks and Gems will gladly issue a refund for any non-custom order item(s) returned within 15 days of delivery or store credit (to be used within 1 year) for an non-special item(s) returned after 15 days in its original packaging and in un-used condition. Original tracking number used to ship the product to you will be used to verify date of delivery.

You must contact us for authorization or specific instructions prior to returning an item(s). Please contact us via email to obtain authorization.

Refund or store credit will be the price paid for the product plus sales tax if applicable. We do not refund the original shipping and handling charges. Any shipping charge incurred in the return of the item(s) to us (Jean's Rocks and Gems) is the responsibility of the customer (you).

All refunds will be issued via the payment method used at time of purchase. For PayPal refunds, you will receive a refund receipt via PayPal's email service once your return has been processed. For check refunds, you will receive a refund in the form of a check from us.

Store credits will be emailed to you in the form of a code to be used during a future Jean's Rocks and Gems purchase.

Follow the Return Shipping Instructions to return the item(s) to us. Once we have received the item(s), the refund or store credit will be processed within 5 business days.

If, upon receipt of returned product, it is determined the item is not in its original packaging and in un-used condition, a store credit will only be issued.


RETURNS/MODIFICATIONS FOR CUSTOM ORDER ITEMS:

Jean's Rocks and Gems will gladly issue a store credit (to be used within 1 year) for any custom order item(s) returned within 15 days of delivery. You may also request modification to the custom order item(s) which will be done free of charge if item is returned within 15 days of delivery. Original tracking number used to ship the product to you will be used to verify date of delivery.

You must contact us prior to returning an item(s) for authorization or specific instructions. Please contact us via email to obtain authorization.

Store credit will be the price paid for the product plus sales tax if applicable. We do not refund the original shipping and handling charges. Any shipping charge incurred in the return of the item(s) to us (Jean's Rocks and Gems) is the responsibility of the customer (you). Shipping charges to return a modified custom order item to you must be paid by you prior to Jean's Rocks and Gems shipping the item back to you.

Store credits will be emailed to you in the form of a code to be used during a future Jean's Rocks and Gems purchase.

Follow the Return Shipping Instructions to return the item(s) to us. Once we have received the item(s), store credit will be processed within 5 business days.

Modifications will be completed within 7-10 business days. You will be notified via email when the item is ready for shipping and shipping charges to send the item back to you must be paid at this time.


REPAIRS:

Jean's Rocks and Gems will gladly repair or replace an item free of charge if the item breaks due to a defect in workmanship. If a stone needs to be replaced, you, the customer, will incur the charge for the stone replacement.

You must contact us prior to returning an item(s) for authorization or specific instructions. Please contact us via email to obtain authorization.

If we can obtain an exact replacement of the damaged/defective item(s), an even exchange will be provided to you. If we cannot obtain an exact replacement of a damaged/defective item(s), you will receive store credit to be used within 1 year on a future Jean's Rocks and Gems purchase. The store credit will include all charges originally paid by you including shipping/handling and sales tax, if applicable.

Follow the Return Shipping Instructions to return the item(s) to us. Once we receive the item(s), we will ship the replacement item(s) to you at no further charge and issue a refund for the return shipping charges. All refunds will be issued via the payment method used at time of purchase.


ORDER CANCELLATION:

We ship orders promptly, often within 24 hours of order receipt. Therefore, orders may not be cancelled once they have been placed. If you decide you do not want an item(s), follow the return policy instructions above to obtain a refund or store credit once you have received the item(s).


RETURN SHIPPING INSTRUCTIONS:

1) You must contact us for authorization or specific instructions prior to returning an item(s). Please contact us via email to obtain authorization.

2) Once we have approved the return, package the item(s) using proper box and packaging materials to minimize any damage during shipping.

3) Enclose a copy of the packing slip with reason for return written clearly on the packing slip along with the item(s) in its original packaging and in un-used condition, if applicable. Indicate on the packing slip whether you are returning the item(s) for a refund, store credit or exchange based on the guidelines described above.

4) Ship the package to us using either UPS Ground or USPS Priority Mail. Be sure to use a tracking number for the shipment.

5) Mail to:

Jean's Rocks and Gems - Returns
P.O. Box 84
Kewaskum, WI 53040

6) We will notify you when the package has been received. Refund, exchange or store credit will be processed within 5 business days after we receive the return.


If you have any questions, please contact us.

Thank you.

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Kewaskum, WI
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